Frequently Asked Questions and General Help

General

1. Do you offer power-leveling services?
Yes, we do offer this service. Please check our website for details of power leveling.

2. Why does the price of currency change all the time?
Our prices are set according to our stock levels and are edged to remain competitive with other sites. Additionally, our prices rise and fall to match the supply and demand of each game and server.

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Order process

3. How do I place an order with Rainbow Game?
It's really easy for you to place the order in Rainbow Game.
Step 1. First visit our website at www.rigame.com.
Step 2. Select the game you prefer, and then choose the products you wish to browse by clicking it.
Step 3. Then fill in and Choose the essential information for the products, check the box below the quantity number box, then click "Order selected products". Now the product is in your shopping cart. You could continue shopping.
Step 4. Once you are satisfied with your shopping cart, click 'Proceed to check out' to advance to next information stage.
Step 5. After completing the information page, check the 'I have read and agree to the license agreement' box and click submit. *Our payment platforms are currently Paypal and other payment method. After choosing the desired method of payment you will be forwarded to the appropriate area.
Step 6. If you choose to use paypal, you will now be forwarded to the payment page. Fill out the appropriate information fields until you reach the message "You have sent payment!" This indicates that the order has been completed and it is now being taken care of by our delivery team.

4. If I buy an item, how do I receive it?
Item sales are handled exactly like currency sales. We will log into the appropriate game and trade the purchased item inside the game to your character.

5. Why does my order require voice verification?
We like to take all possible steps to protect our clients' details as well as the integrity of Rainbow Game. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have.

6. Why does my shopping cart remain empty even after I have tried to add something?
We use 'cookies' to link your payment with the details of the purchase, and if there is something preventing the cookies from adhering properly the shopping cart can appear empty. If you are placing the order behind a firewall or from work or have special software installed to block cookies, you may experience this problem. If you are having this problem, our live chat representatives are standing by to assist you through the order process.

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Deliveries

7. How is delivery accomplished?
After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail to verify the status of your delivery.

8. How long does delivery take?
We can usually deliver within 48 hours.

9. I have been waiting in game for a really long time. How do I confirm my order?
If you have placed an order and have been waiting in game for more than 48 hours, first check your contact email to see if we have tried to locate you. If no email is in your inbox, feel free to send email to confirm everything is alright with your order.

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Payment Options

10. What payment methods does Rainbow Game accept?
Currently we accepts Paypal by verified accounts that include your confirmed mailing address, we also accept Western Union, Moneybookers, and verified visa payment (through appointed bank website). If you wish to pay by wester union money transfer or other payment method except paypal, please contact us to get the appropriate address to send the payment.

11. Are there other ways to send payment other than Paypal?
Yes. We can process payments through both Paypal, Moneybookers and verified visa payment (through appointed bank website, major for US, Canada and Asia Pacific customers). If you wish to entirely avoid the use of online payment methods, we offer a third option of sending Western union money transfer, typically take up to 2 days to process due to the time difference delay.

12. Can I send you a bank Transfer as a payment option, and how much does it cost?

Bank transfers are not officially a payment option available on the website; however we do offer them for payments exceeding one thousand dollars. If you would like to send us a special bank transfer for the purchase of a large amount of stock, please inquire on our contact to work out the details.

13. What is the Fee for sending payment via Wire Transfer?
The cost of a wire transfer can vary depending on the bank. Make sure to check with your bank before requesting a wire transfer payment.

14. What is the fastest method of payment?
By far, the fastest method to receive your order is by using a verified Paypal account, Moneybookers and verified visa payment (through appointed bank website, now Major for US, Canada customer & Asia Pacific customers). If the money is located in the Paypal account and your account is verified, the transaction will occur instantly and the order will be processed as soon as we receive it.

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Paypal

15. What is PayPal and how does it work?
Paypal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.paypal.com and proceeding through their easy verification process, you may send money to your Paypal account from your bank account and begin to use to make purchases online from websites such as amazon.com, eBay and of course Rainbow Game. Paypal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide.

16. How do I verify my Paypal account?
The Paypal verification system is quite simple and easy. Once you have created your Paypal account, you have the option to acquire verified status by completing a process through your bank. After logging into your Paypal account, click the option that says verify my account, and Paypal will give instructions on what to do next. Paypal will make two small deposits into the bank account attached to your Paypal account and they will request that you verify exactly the amounts that they have deposited. After checking your bank records, simply enter the deposit amounts into the Paypal query page and your account will then attain verified status.

17. What is a pending e-check, and why do I need to wait for it to clear?
A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to Rainbow Game's account and then delivery can take place immediately thereafter.

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Moneybookers

18. What is Moneybookers and how does it work?
Moneybookers is a tool that allows you to safely send and receive money via email - instantly. You can send money from your credit card, transfer money to and from your bank account. Use Moneybookers whenever you need to send money to someone (settle a debt with a friend, pay for online purchase/auctions...) or when someone needs to send money to you.

19. How do I find out more about Moneybookers?
There is a lot to learn about how Moneybookers operates, so they have created a useful help tool to answer any questions about the payment system. You may read more about Moneybookers at https://www.moneybookers.com.

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Western Union Money Transfer

20. How do I find out more about Western Union Money Transfer?
There is a lot to learn about how Western Union operates, so they have created a useful help tool to answer any questions about the payment system. You may read more about Western Union at http://www.westernunion.com/.

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Verified Visa transfer (Major for US, Canada customer & Asia Pacific customers)

21.How does it works and how do I find more information about it?
Plesase check https://speedcash.sh.bank-of-china.com/bocweb/en/index.jsp for detail.

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Discount

22. Is there any sort of discount I can get on a regular basis?
Although we do reward our long time and frequent clients, we have shaved our prices down the edge to remain competitive. Additionally, our prices are scaled so that the more one chooses to buy, the better the price becomes.

23. I am not satisfied with the current prices. Can I negotiate with someone?
Rainbow Game's prices are constantly fluctuating with the ebb and flow of the market. At any given time the supply and demand of a certain game can shift. If you are unsatisfied with the current prices, you may want to hold out until the prices change to a more favorable level. Of course, keep in mind that there are no guarantees the prices will improve.

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Security

24. I really want to make a fraudulent purchase, is that ok?
Paypal / Credit Card Fraud
We here at Mogs.com take any sort of fraud extremely seriously. Whether it is paypal fraud/credit card fraud, or Internet fraud, we completely cooperate with paypal, as well as local, state, and federal law enforcement officials to apprehend the individuals or groups behind this.
Rainbow Game is committed to the prevention and prosecution any kind of fraud. Some of our fraud prevention measures include:
IP logger, for verification and tracking (we know your IP address) Contacting Paypal to retain customer telephone numbers (We might call you) Email/Chat logs Verification of telephone number and address (we only accept paypal payments that include a CONFIRMED SHIPPING ADDRESS)
In the rare event that a fraudulent order passes our screening process, we will report the fraudulent activities to the appropriate legal authorities (Internet Fraud Complaint Center (IFCC), check http://www.ifccfbi.gov/index.asp for detail) and provide those authorities with the necessary information to complete an arrest and prosecution. Your ISP will be notified of your fraudulent activities and they will punish you according to their User Agreement and/or Acceptable User Policies. We might also initiate civil action against you, depending on the amount of money involved with your fraudulent activities. All information supplied to the appropriate authorities will include, but is not limited to purchase history, IP addresses, Chat history, email history, email IP addresses, customer telephone numbers, and customer addresses associated with paypal.
In other words, if you want to defraud a website, this is not the website to try it!!

Conviction on Credit Card Fraud Carries Penalties of 10 Years Imprisonment and/or a $10,000 Fine! U.S.C. Title 18, Section 3056, Subsection, specifically authorizes the United States Secret Service to detect and arrest any person who violates federal criminal laws relating to credit card fraud and related activity in connection with computers and/or access devices.

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